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Talent management – healthcare sector

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Pressures driving talent management in healthcare:

- lack of qualified candidates in the labour market

- looming retirements of the baby boomer generation

- regulatory pressures with respect to federal or state reimbursements

- uncertainty about pending healthcare reform legislation

Key talent management metrics:

- hiring manager satisfaction

- employee retention

- customer / patient satisfaction

- time-to-productivity

- employee engagement

- percent of key positions filled by internal candidates

Top strategic actions:

- align individual performance with organisational objectives

- increase engagement throughout the organisation

- establish programs to identify and develop high potential talent

- implement a customer / patient oriented culture

Key knowledge capabilities:

- core competencies are defined for each job and communicated to stakeholders

- updated repository for all employee performance data

To achieve best-in-class performance, healthcare organisations must:

- use assessments post-hire to identify high-potentials and uncover competency gaps

- define performance metrics to better manage talent management efforts

- have a formal employee engagement strategy championed through the senior leadership team



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